Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank You.
Understanding Our Return Policy
Our Return Policy is designed with customers in mind, ensuring a hassle-free experience. We prioritize your satisfaction, so you can return items within 30 days of purchase. This policy covers most items, allowing customers to shop with confidence. If you’re unhappy with your purchase, you can initiate a return easily, and we will assist you in the process because providing customer support is essential for us.
How to Process a Return
To process a return, simply visit our website or contact customer service. You will need your order number and the reason for the return. We recommend keeping the original packaging to make the return easier. If you follow the provided guidelines, your return will be processed quickly, and you’ll receive your refund or exchange in no time.
Exceptions to Our Return Policy
While our Return Policy is straightforward, there are some exceptions that customers should be aware of. Certain items, such as personalized items or clearance products, may not be eligible for return. It’s important to read product descriptions carefully before making a purchase to avoid confusion later. However, we’re always available to answer your questions about specific items to ensure a smooth shopping experience.
