Cancellation Policy: Understand Your Options
Cancellation & Modification Policy
At Lichi Gifts, we want you to be fully satisfied with your purchase. However, we understand that sometimes plans change. If you wish to modify or cancel your order, please follow the instructions below:
How to Modify or Cancel Your Order:
- Email Us: Send an email to contact@lichigifts.com with your order number and the details of the modification you'd like to make or your request to cancel the order.
- Once we receive your email, we will confirm once the modification or cancellation has been processed.
Time Frame for Modifications or Cancellations:
- Your order is only eligible to be canceled or modified within 2 hours of placing the order.
- After this time frame, your order is locked for processing and cannot be canceled or modified.
Please Note:
- Design Modifications: If your order requires a design modification, please be aware that it may take longer to process, especially during high-demand periods like the holiday season. This could delay the delivery of your order.
Agreement to Terms:
- By making a purchase on www.lichigifts.com, you are agreeing to all the terms outlined in this Cancellation & Modification Policy.
Thank you for choosing Lichi Gifts!
What is Our Cancellation Policy?
Our cancellation policy ensures that customers can make changes to their bookings without stress. If you wish to cancel or modify your reservation, it's important to do so within the specified time frame. We offer flexible options because we understand that plans can change unexpectedly. Therefore, please check the terms associated with your booking to make sure you are fully informed.
How to Cancel or Modify a Booking?
You can easily cancel or modify your booking using our website or by contacting our customer service. The process is straightforward, and you will receive confirmation of your changes. However, keep in mind that cancellation fees may apply depending on when you decide to change your plans. Thus, it is advisable to review your booking details beforehand.
Understanding Fees and Refunds
There are occasions when cancellations come with fees, which are clearly outlined in our cancellation policy. If you cancel your reservation within the allowable period, you may receive a full or partial refund, depending on the circumstances. This transparency is crucial because it helps you make informed decisions and manage your finances better.
